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Member Handbook (EOC)

Select your health plan to view the Member Handbook (EOC)

Medi-Cal

Public program for low income people

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CommuniCare Advantage

Medicare and Medi-Cal benefits

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Community y Más

Medicare plan for chronic care needs

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Transportation

CHG Benefits

What's covered

Emergency transportation (ambulance) or ambulance transport services, provided through the “911” emergency response system, will be covered when medically necessary. No authorization is required.

Non-Medical Transportation (NMT) is covered for medically necessary covered services. NMT is transportation by car, taxi, or other public or private way of getting to your medical appointment. Please call Community Health Group at 1-800-224-7766 for assistance.

Non-Emergency Medical Transportation (NEMT) is covered for medically necessary covered services. NEMT is transportation by ambulance, litter van, wheelchair van, or air. Your primary care physician (PCP) or specialist will need to complete a Provider Certification Statement (PCS) form prior to receiving transportation.

NEMT and NMT trips will be scheduled so that you arrive within 15-minutes of the scheduled appointment time. CHG will arrange alternative transportation if the provider does not arrive at the scheduled pick up time.

Please contact CHG’s Member Services Department by calling 1-800-224-7766 if your driver for your authorized transportation is late or does not show-up. A Member Services representative will assist you in coordinating an alternative transportation service, which may include:

  • A different driver
  • Mileage reimbursement if your family member, neighbor, or friend can give you a ride

Our Member Services Department will work with your provider to let them know you may be running late for the appointment.

Member Handbook (EOC)

Select your health plan to view the Member Handbook (EOC)

Medi-Cal

Public program for low income people

Select plan

CommuniCare Advantage

Medicare and Medi-Cal benefits

Select plan

Community y Más

Medicare plan for chronic care needs

Select plan

My plan benefits

Select your health plan to view your benefits

Medi-Cal

Public program for low income people

Select plan

CommuniCare Advantage

Medicare and Medi-Cal benefits

Select plan

Community y Más

Medicare plan for chronic care needs

Select plan

Medi-Cal Member Services

1-800-224-7766

CommuniCare Advantage Member Services

1-800-244-4430

Community y Más Member Services

1-800-232-3133