Patient Access Frequently Asked Questions

What information do I need to use to log into an app to see my health plan data?

Once you have the app downloaded to your phone, you will be able to connect to Community Health Group (CHG).

CHG will confirm who you are through an account. You will need to create an account by providing your First Name, Last Name, Date of Birth, CHG Plan Member ID, State or Federal ID (CIN or MBI), Zip code, and a unique email address.

This- data must match what we have on file. If you are unable to create the account, please call CHG’s Member Services Department at 1-800-224-7766.

See our Access Page for more details on how to login. 

How can I find my Member IDs?

There are 2 Member IDs that you need.

  1. Your CHG Plan Member ID. This is listed on the member ID card provided to you by CHG. If you do not have this card, or are having trouble, please contact CHG’s Member Services Department.
  2. Your California State ID (CIN) for Medical Members or Federal ID (MBI) for CMC Members.
    1. Your California State ID is also called a CIN (Client Index Number). Your CIN is located on the benefits ID card (BIC) provided to you by the State of California. If you do not have this card, or are having issues with the CIN, you can contact CHG’s Member Services Department or call your local County of San Diego Social Services Agency at 1-866-262-9881. OR
    2. Your Federal ID is also called MBI (Member Beneficiary Identifier). Your MBI is located on the Medicare card provided to you by the Center for Medicare Services (CMS). If you do not have this card, or your having issues, you can contact CHG’s Member Services team or call 1-800-MEDICARE

If I already created an account in one app to see my CHG health plan data, do I have to create another account to use a second app?

No. Once you have an account, you can use that account to connect to CHG with any of the available apps. You will only need to verify your email by using the authentication code that will be emailed to you.

What email is used to approve an app to see my CHG health plan data?

You must use the email address that you used to create the account. An authorization code will be sent to the email address. You will be required to enter the code into the app. If you do not remember the email address, please contact CHG’s Member Services Department.

Are the name fields for the account case sensitive?

No, the name fields are not case sensitive.

I have an account and shared my data, but I do not see any data. What should I do?

Find the “Contact Us” area of the phone app to send the app team members an email to have them check into the issue.

The app team members will try to resolve the issue. If they are unable to, they will contact CHG to resolve the issue together. An app team member will contact you once your issue has been resolved.

How do I know what apps I can use to see my CHG data?

See our Access Page for the list of applications that have been approved to use.

How do I remove the phone app’s access to my data?

If the app has the ability to remove access, you can choose to remove it from there.

If the app does not have the ability to remove access, CHG can have it removed for you.

Community Health Group can only remove the future data sharing from the phone app. Any data the phone app has already downloaded from previous access might still be available through the app.

How do I contact CHG's Member Services Department?

Our Member Services Department is available 24-hours a day seven day a week. We are here to answer your questions or concerns. We speak:

  • English
  • Spanish
  • Vietnamese
  • Arabic

We also use phone interpreters to assist members in more than 200 other languages.

Where can I get more information?

How to access your data
Patient Access Rule
Phone App Gallery