|
At Community Health Group ("CHG"), your privacy on the Internet is of the utmost
importance to us. We want to make your experience online satisfying and safe. Because
we gather certain types of information about our visitors/users, we feel you should
fully understand the terms and conditions surrounding the capture and use of your
information. This privacy policy explains what information CHG gathers and uses
and how it protects such information. By using this web site, you consent to the
collection and use of information as discussed below.
|
CHG gathers three types of information about users:
1.
|
Information that users provide through optional, voluntary submissions. Examples
include on-line forms, applications or e-mails that are submitted in order to learn
more about our product lines, health education classes, or employment. As a visitor,
you do not have to give us personally-identifiable information to visit our web
site. However, if you choose to provide us with such information through an e-mail
message, form, application, survey, etc., we will only maintain the information
as long as needed to respond to your question or to fill the stated purpose of the
communication. Please note, however, that if you choose to send personal information,
it is done at your own risk. If you send CHG incomplete information, CHG will make
an effort to process your request. However, it is not responsible for obtaining
the missing, and your request may not be processed. CHG may use the information
you voluntarily submit to enhance your experience on its web site. CHG will use
such information to develop interactive or personalized elements or future web site
content based on the interests of our visitors.
A completed form or application does not create or constitute any contractual relationship
between you and CHG, its directors, officers, employees, agents, representatives,
or contracted providers, to which any privilege may attach.
|
2.
|
Information CHG obtains through aggregated tracking. This is derived by tallying
the pages the users visited throughout our web site. This helps us continue to build
a better service for you by allowing us to tailor our content to our users’ needs.
Examples include the following:
- The name of the domain you use to access the Internet (for example, aol.com, if
you are using an America Online™ account).
- IP (internet protocol) address.
- The date and time of your visit.
- The pages you visited.
- The address of the web site you were accessing immediately prior to visiting CHG’s
web site.
The data CHG collects is not linked to any personal information that can identify
you or any other visitor to our web site. CHG does not disclose, sell, trade, rent,
transfer or share individual personal information about its users with third parties
unless required by law, regulation, in compliance with a valid legal process (i.e.,
subpoena, court order), or by the individual who has submitted the information.
In the event that we are legally compelled to disclose your information to a third
party, we will notify you unless doing so would violate the law or court order.
|
|
3.
|
Information that users who are CHG members, or representatives of CHG members, provide
to us in connection with their optional, voluntary submission of a member grievance
via the CHG web site (referred to as an "online grievance"). Members do not have
to give us personally-identifiable information to visit our web site. However, to
submit an online grievance, it is necessary for the member to provide certain personally-identifiable
information in order to submit the grievance. If a member chooses to provide us
with such information through CHG's online grievance system, the information is
safeguarded against improper disclosure in accordance with our privacy policies
and procedures. We will maintain the information for at least five (5) years from
the time the member's grievance is resolved, in accordance with applicable laws
and regulations. Please note that if a member chooses to send personal information,
it is done at his or her own risk. If a member sends CHG incomplete information
related to the grievance, CHG will make an effort to process the grievance, but
may need to contact the member for additional information in order to resolve the
grievance. Members should make sure any address or phone number changes are reported
promptly to CHG. CHG may use the information a member submits voluntarily to enhance
members' experiences on its web site. CHG may use such information to develop interactive
or personalized elements or future web site content based on the interests expressed
by members.
|
|
CHG does not currently collect any individually identifiable information from children
under the age of thirteen (13). CHG will comply with the Federal Children’s Online
Privacy Protection Act of 1998 ("COPPA"), if CHG decides to collect any individually
identifiable information from children under the age of thirteen (13).
|
We may place a text file called a "cookie" in the browser files of your computer
in order to tract traffic patterns on CHG’s web site. The information obtained by
the cookie allows CHG to target user’s needs through advertising and content on
its web site. The cookie itself does not contain personal information, unless you
supply it yourself. A cookie cannot read data off your hard disk or read cookie
files created by other sites. You do not need to have cookies turned on to use this
site. You can refuse cookies by turning them off in your browser. Most browsers
give you instructions on how to reset your browser to reject cookies by clicking
on the "Help" section of the toolbar. The only drawback is that you may be limited
in some areas of our web site.
|
CHG does not send unsolicited e-mail messages to users. E-mail messages sent to
users are strictly limited to e-newsletter subscriptions, responses to questions
or for other purposes in which the user has specifically requested the message.
|
CHG strives to operate a secure data network protected by industry standard firewall
and password protection systems. Our security and privacy policies are periodically
reviewed and enhanced as necessary. Only a limited number of CHG employees have
access to the information provided by our web site users. Our programs help us to
monitor, identify and prevent the unauthorized access, use, and/or vandalism of
our web site and network computer systems. CHG reserves the right to deny access
to any part of its web site. Please note that CHG uses encryption technology to
help protect the privacy of your information. Despite CHG’s security measures, you
should be aware that unauthorized third parties may attempt to intercept or access
the information contained on our web site.
|
If a user requests CHG to enroll them in a health education class, CHG will disclose
such user’s information to the clinics and/or providers who will conduct the requested
health education class. We ask that the clinics and/or providers refrain from disclosing
users’ information for purposes other than enrolling the user in its health education
class.
|
CHG’s web site provides links to other web sites for the convenience of its visitors.
CHG does not manage or control other web sites, or their content contained therein.
As such, CHG privacy policy only applies to this web site. When accessing other
web sites, CHG strongly encourages visitors to read those sites’ respective privacy
policies.
|
By using this web site, you consent to the collection and use of the information
described herein by this privacy policy. If we decide to change our privacy policy,
we will post those changes on this page so that you may become aware of the information
we collect, how it is used, and under what circumstances it is disclosed.
|
We welcome your comments and questions about privacy. Please feel free to contact
us at the following address.
Community Health Group
Attn: IS Compliance & Support Analyst
740 Bay Boulevard
Chula Vista, CA 91910
|